Shipping policy

Zentron USA Shipping Policy
Effective July 13, 2026

Shipping Area
Zentron USA ships eligible orders within the United States. Online checkout shipping is available to the contiguous 48 states, Alaska, and Hawaii. We do not ship thermal optics internationally, to freight forwarders, P.O. Boxes, APO/FPO/DPO addresses, or to any destination prohibited by law. Orders requiring special authorization may be canceled and refunded.

Shipping Rates
Contiguous 48 States:
• Free standard shipping on orders of $100 or more.
• $15 standard shipping on orders under $100.
• $30 expedited shipping when available.

Alaska and Hawaii:
• $30 standard shipping on all orders.
• Expedited service may not be available.

Qualifying value is the merchandise subtotal after discounts and before tax. Original and expedited shipping charges are non-refundable except for a confirmed defective, damaged, or incorrect shipment. B2B orders may be subject to separately quoted freight terms.

Processing and Delivery
In-stock orders normally ship within 1–3 business days, excluding weekends and U.S. holidays, unless another lead time is shown on the product page. Preorders, backorders, promotions, and holiday periods may take longer. After shipment, standard delivery to the contiguous 48 states normally takes another 3–5 business days. Alaska, Hawaii, remote, and rural deliveries may take longer. Delivery dates are estimates, not guarantees.

Tracking and Signature
Tracking is emailed when the carrier accepts the shipment and may take up to 48 hours to update. High-value orders may require an adult signature or other delivery verification.

Cancellations and Address Changes
Email info@zentronusa.com within 12 hours of ordering to request a cancellation or address correction. Changes are not guaranteed once processing starts. Orders cannot be canceled, rerouted, or have the delivery address changed after shipment.

Incorrect or Undeliverable Addresses
Customers must provide a complete and accurate address. If a shipment is returned because of an incorrect address, refusal, or unsuccessful delivery, actual return and reshipment costs may be deducted from the refund or charged before reshipment.

Damage, Missing Items, and Delivery Issues
Inspect the package promptly and retain all packaging. Report visible damage, an incorrect product, or missing contents to info@zentronusa.com within 3 calendar days of delivery. Include the order number and clear photos or video of the carton, label, packaging, product, and damage. If tracking shows delivered but the package cannot be found, contact us within 7 calendar days. We will assist with the carrier claim and provide an appropriate repair, replacement, or refund after the claim is approved.

Compliance
Orders may be held for payment, fraud-prevention, address, or legal-compliance review. Zentron USA may cancel orders that cannot be verified or lawfully shipped. Customers are responsible for laws governing purchase, possession, and use.

Contact
info@zentronusa.com
+1 626 348 1537