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Warranty & after-sales support

See the Zentron USA Warranty & Service Policy for full terms.

Warranty overview

Product Limited warranty
Thermal devices: 384-class and higher, including 384×288 and 640×512 5 years
Thermal devices below 384-class resolution 3 years
Image intensifier tubes, if applicable 1 year
Accessories, batteries, chargers, cables, mounts and consumable parts Manufacturing defects only, unless a separate item warranty applies.

Device coverage starts on the original purchase date. Purchases must be from Zentron USA or an authorized dealer. Transfer requires verification of the original authorized purchase and valid proof of purchase.

5-business-day repair commitment

For eligible warranty repairs of 384-class and higher thermal devices, starting when Zentron USA receives the unit.

10-business-day repair commitment

For eligible warranty repairs of thermal devices below 384-class resolution, starting when Zentron USA receives the unit.

If the applicable repair deadline cannot be met, Zentron USA will offer a replacement in equal or better condition. Replacement units may be new, refurbished or equivalent-condition products at Zentron USA’s discretion.

What is covered

  • Manufacturing defects and breakage associated with intended normal use.
  • Parts and labor during the applicable warranty period.

Coverage exclusions

Exclusions include misuse, normal wear, cosmetic damage, loss, external damage, sensor burns, unauthorized repairs or modifications, and unverifiable serial numbers or purchase records. See the full policy for all exclusions and refinishing conditions.

RMA & shipping instructions

  1. Prepare your records

    Have your proof of purchase, model, serial number, issue description, contact details and shipping address ready.

  2. Request an RMA

    Use the form above or contact support. Ship only after RMA approval and shipping instructions. Zentron USA will inspect the unit and determine coverage and service options.

  3. Shipping for warranty service

    For eligible U.S. warranty service requested within 30 days of delivery, Zentron USA covers standard shipping. After 30 days, you pay inbound shipping; Zentron USA covers standard return shipping for approved U.S. warranty repairs. Other shipping costs are subject to the full policy.

Contact Zentron USA

For technical support and service requests, email support@zentronusa.com or call +1 (469) 498-1090.