Refund policy

Zentron USA Return & Refund Policy
Effective July 13, 2026

30-Day Return Window
Consumer products purchased directly from Zentron USA may be returned within 30 calendar days after delivery for a refund or exchange. To start a return, email info@zentronusa.com with your order number, product model and serial number, reason for return, and photos when applicable. All returns require prior written approval and a Return Merchandise Authorization (RMA). Items sent without an RMA may be refused.

Return Eligibility
For a full refund, the product must be new, unused, unmounted, unmodified, and in the original manufacturer packaging with all manuals, accessories, cables, batteries, mounts, promotional items, and free gifts. Serial-number labels must be intact. Kits and bundles must be returned in full; partial returns are not accepted.

Used, mounted, damaged, incomplete, modified, or unauthorized-repaired products may be refused or receive a reduced refund based on condition. If a return is refused, the customer may be responsible for return-to-customer shipping.

Non-Returnable Items
Special-order or personalized products, final-sale items marked non-returnable, gift cards, and products damaged through misuse are not eligible for standard returns. The consumer return policy does not apply to dealer, distributor, wholesale, or other B2B purchases, which require written authorization and follow the applicable dealer agreement or sales terms.

Return Shipping
For change-of-mind returns, the customer pays return shipping and insurance; original and expedited shipping charges are non-refundable. Zentron USA will provide or reimburse reasonable return shipping for a confirmed defective, transit-damaged, or incorrectly shipped item.

Damage, Incorrect Items, and Missing Items
Inspect shipments promptly. Report visible damage, an incorrect product, or missing contents within 3 calendar days of delivery. Include the order number and photos or video of the carton, label, packaging, product, and damage. Retain all packaging. If tracking shows delivered but the package cannot be found, contact us within 7 calendar days.

Exchanges and Refunds
Approved exchanges depend on availability and normally ship after inspection of the returned product. We will notify you when the return is inspected. Approved refunds are issued to the original payment method within 2–3 business days; banks may need another 5–10 business days to post the credit. Deductions may apply for missing contents, damage, loss in value, non-refundable shipping, or return shipping when applicable.

Cancellations and Address Changes
Email info@zentronusa.com within 12 hours of ordering to request a cancellation or address correction. Changes are not guaranteed once processing starts. Orders cannot be canceled, rerouted, or have the delivery address changed after shipment; the standard return process then applies.

Warranty Claims
Warranty service is separate from a standard return. Zentron USA products receive the applicable product warranty, including the 5-year optic warranty and 5-business-day repair commitment where stated. An RMA is required. For a confirmed defect reported within 30 days of delivery, Zentron USA covers reasonable return shipping. After 30 days, the customer pays shipping to Zentron USA and Zentron USA pays standard return shipping after repair or replacement. Warranty exclusions include cosmetic damage, normal wear, misuse, improper handling, unauthorized modification or repair, altered serial numbers, loss, theft, and damage outside normal use.

Contact
info@zentronusa.com
+1 626 348 1537

This policy applies to direct Zentron USA purchases and does not limit non-waivable rights under applicable law.